Privacy Policy

A) Information you provide to us

• Account & profile details: name, email, password, company, role, phone number (if provided)
• Billing/contact details: billing contact name, email, company details
• Support communications: emails, chats, tickets, and information shared during support interactions
• Forms and enquiries: contact forms, demo requests, newsletter signups

B) Information processed through the Services (voice & workflow data)

Depending on Customer configuration, the Services may process:

• Phone numbers (caller/callee)
• Call metadata (time, duration, call status, routing)
• Voice recordings (if enabled by Customer)
• Transcripts (if enabled by Customer)
• Workflow data (agent prompts, routing rules, outcomes, tags)
• Integration data (if connected to Customer systems)

Important: For most enterprise usage, the Customer controls what is collected and how it is used, including what the AI agent asks, records, or stores.

C) Information collected automatically on the Site

• Device/browser data: IP address, browser type, operating system, device identifiers
• Usage data: pages visited, time spent, clicks, scroll depth, referral source
• Approximate location: inferred from IP (city/region-level, not precise)

We use cookies and similar technologies for:

• Site functionality and preferences
• Analytics and performance measurement
• Marketing and advertising attribution
• Retargeting (where permitted by your settings)

Tools we use

• Google Analytics (site analytics)
• Meta Pixel (ad conversion tracking/retargeting)
• LinkedIn Insight Tag (ad conversion tracking/retargeting)
• Zoho (lead capture/CRM workflows for enquiries and sales follow-up)

Your choices

We provide a cookie banner/consent manager that allows you to manage non-essential cookies. You can also control cookies via your browser settings, though some site features may not work properly. For more information, see our Cookie Policy.

A) Service delivery

• Provisioning accounts and enabling platform functionality
• Running voice workflows (inbound/outbound, routing, transcription, etc.)
• Customer support and troubleshooting

B) Communications

• Responding to enquiries
• Sending administrative messages (account, security, product updates)
• Support communications

C) Marketing (where permitted)

• Sending newsletters or product announcements (you can opt out)
• Measuring ad campaign performance and improving targeting

D) Security & compliance

• Preventing fraud, abuse, and unauthorized access
• Monitoring and investigating incidents
• Enforcing terms and acceptable use policies

E) Legal obligations

• Complying with lawful requests and applicable regulations
• Resolving disputes and enforcing agreements

A) Calls handled by Customer voice agents

Customers may enable call recording and transcription. Customers are responsible for providing legally required notices and obtaining consents based on their jurisdiction and use case.

B) Our support calls

We may record support calls (e.g., onboarding or troubleshooting) for quality, training, and support purposes. Where required, we will provide notice at the start of the call or via the scheduling/meeting context.

A) Service providers (sub-processors)

We use vetted vendors to help operate the Site and Services, such as:

• Cloud hosting and storage providers
• Telecom routing providers
• AI inference providers
• Monitoring/security providers (where applicable)

For transparency, we maintain a Sub-Processor List available on our Trust/Compliance pages.

B) Business transfers

If we undergo a merger, acquisition, restructuring, or sale, personal data may be transferred as part of that transaction (subject to safeguards).

C) Legal requirements

We may disclose data where required to comply with law, court orders, lawful government requests, or to protect rights and safety.

D) With consent

We may share data when you explicitly consent.

Termination retention (Customer Data)

Upon account termination:

• Customer Data is deleted from primary systems within 60 days
• Backups are purged within 90 days
• Retention may be extended if required by law or due to a legal hold

For details, refer to our Data Retention Policy.