This Privacy Policy describes how HuskyVoiceAI (a product from AppEQ) ("Company," "we," "us," or "our") collects, uses, discloses, and protects personal data when you visit our website, use our services, or otherwise interact with us. This Privacy Policy applies to our website and related pages (the "Site"), and our voice AI, messaging, workflow automation, integrations, and related services (the "Services").
Scope
This Privacy Policy applies to personal data we collect:
- • Through the Site (including pages, forms, and marketing campaigns)
- • Through the Services, including voice and messaging workflows, calls, recordings, transcripts, message content, messaging integrations, workflow automation, and analytics
- • Through support channels (email, chat, phone)
- • Through offline interactions where relevant (e.g., sales calls)
This policy does not cover third-party websites or services that may be linked from our Site.
Where a Customer enables an integration with a third-party service, including Meta or the WhatsApp Business Platform, this Privacy Policy applies to personal data processed by HuskyVoiceAI through that integration. The third-party provider's own processing of personal data is separately governed by its applicable terms and privacy policies.
Key Definitions
What We Collect
A) Information you provide to us
- • Account & profile details: name, email, password, company, role, phone number (if provided)
- • Billing/contact details: billing contact name, email, company details
- • Support communications: emails, chats, tickets, and information shared during support interactions
- • Forms and enquiries: contact forms, demo requests, newsletter signups
B) Information processed through the Services
Depending on Customer configuration, the Services may process:
- • Phone numbers (caller/callee)
- • Call metadata (time, duration, call status, routing)
- • Voice recordings (if enabled by Customer)
- • Transcripts (if enabled by Customer)
- • Workflow data (agent prompts, routing rules, outcomes, tags)
- • Integration data (if connected to Customer systems)
- • WhatsApp Business Account identifiers and associated business account information
- • WhatsApp business phone numbers and Phone Number IDs
- • Business profile and display-name information
- • Message templates and template configuration
- • Recipient and sender phone numbers
- • WhatsApp message content and media, where applicable
- • Message metadata, including timestamps and sent, delivered, read or failed status
- • Incoming messages and customer responses
- • Meta authorization information and integration credentials or tokens required to operate an authorized connection
- • Webhook events and other integration data received from messaging platforms
When a Customer connects a Meta or WhatsApp Business account, we process only the account and messaging information reasonably necessary to provide the Customer-requested integration and related Services.
Important: For most enterprise usage, the Customer controls what is collected and how it is used, including what the AI agent asks, records, or stores.
C) Information collected automatically on the Site
- • Device/browser data: IP address, browser type, operating system, device identifiers
- • Usage data: pages visited, time spent, clicks, scroll depth, referral source
- • Approximate location: inferred from IP (city/region-level, not precise)
WhatsApp Business Platform & Meta Integrations
Customers may connect their Meta and WhatsApp Business accounts to HuskyVoiceAI to enable WhatsApp messaging, notifications, customer communication, and related workflows.
When a Customer enables this integration, HuskyVoiceAI may access and process information associated with the Customer's authorized WhatsApp Business assets, including WhatsApp Business Account identifiers, business phone-number identifiers, business profile information, message templates, recipient and sender phone numbers, message content and media where applicable, and message delivery or status information.
We use this information to provide Customer-requested functionality, including connecting and managing authorized WhatsApp Business assets, sending and receiving messages, creating or managing message templates, processing delivery and read statuses, operating workflows, troubleshooting integration issues, preventing abuse, and maintaining security.
HuskyVoiceAI may transmit information to and receive information from Meta Platforms, Inc., WhatsApp, and their infrastructure as necessary to provide the WhatsApp Business Platform integration.
For Customer messaging workflows, the Customer generally determines the recipients, purpose of communication, message content, and applicable consent or lawful basis. HuskyVoiceAI generally acts as a service provider or data processor on the Customer's behalf and processes such data according to the Customer's instructions.
Customers may disconnect their Meta or WhatsApp Business integration. Following disconnection or termination, we stop using the authorization to perform new Customer-requested WhatsApp operations and handle retained integration data in accordance with this Privacy Policy, our Data Retention Policy, contractual obligations, and applicable law.
How We Use Personal Data
A) Service delivery
- • Provisioning accounts and enabling platform functionality
- • Running voice workflows (inbound/outbound, routing, transcription, etc.)
- • Connecting and managing Customer-authorized third-party integrations
- • Running messaging workflows, including sending and receiving transactional and customer-authorized communications
- • Managing messaging templates, phone-number assets and business account configuration
- • Processing delivery, read, failure and other messaging-status events
- • Customer support and troubleshooting
B) Communications
- • Responding to enquiries
- • Sending administrative messages (account, security, product updates)
- • Support communications
C) Marketing (where permitted)
- • Sending newsletters or product announcements (you can opt out)
- • Measuring ad campaign performance and improving targeting
D) Security & compliance
- • Preventing fraud, abuse, and unauthorized access
- • Monitoring and investigating incidents
- • Enforcing terms and acceptable use policies
E) Legal obligations
- • Complying with lawful requests and applicable regulations
- • Resolving disputes and enforcing agreements
Call Recording & Support Call Recording
A) Calls handled by Customer voice agents
Customers may enable call recording and transcription. Customers are responsible for providing legally required notices and obtaining consents based on their jurisdiction and use case.
B) Our support calls
We may record support calls (e.g., onboarding or troubleshooting) for quality, training, and support purposes. Where required, we will provide notice at the start of the call or via the scheduling/meeting context.
AI Processing & Cross-Border Processing
By default, primary customer data is hosted in India.
Certain features (such as real-time AI inference) may involve controlled, transient processing of transcripts or request-response data outside India, depending on provider configuration and the services used.
We do not use Customer Data to train public AI models without explicit agreement.
We use contractual safeguards and vendor obligations to protect Customer Data.
Messaging and integration features may also involve processing through third-party infrastructure, including Meta and WhatsApp infrastructure, which may process data in jurisdictions outside the Customer's primary data-hosting region. Where applicable, we use contractual, organizational, and technical safeguards to protect Customer Data.
Data Retention
We retain personal data only as long as necessary to:
- • Provide Services
- • Maintain security and prevent abuse
- • Comply with legal obligations
- • Resolve disputes and enforce agreements
Termination retention (Customer Data)
Upon account termination:
- • Customer Data is deleted from primary systems within 60 days
- • Backups are purged within 90 days
- • Retention may be extended if required by law or due to a legal hold
When a Customer disconnects an integration, we cease using the associated authorization for new integration activity. Integration configuration, identifiers, messages, logs, and related Customer Data are retained or deleted according to the retention periods described in this Privacy Policy and our Data Retention Policy, unless longer retention is required by law, security obligations, dispute resolution, or contractual requirements.
For details, refer to our Data Retention Policy.
Your Rights & Choices
Depending on your jurisdiction and applicable law, you may have rights to:
- a) Access your personal data
- b) Correct inaccurate data
- c) Request deletion (subject to legal/operational requirements)
- d) Request a copy of your data (portability where applicable)
- e) Opt out of marketing emails
- f) Manage cookies via our consent manager
If you are an end user/caller interacting with a Customer's agent, your request may need to be routed through the relevant Customer (as they control the workflow and lawful basis).
Your Rights: Data Principal Rights Under DPDP Act, 2023
Under the Digital Personal Data Protection (DPDP) Act, 2023, you have the following rights:
1. Right to Access
You can request a summary of the personal data that HuskyVoiceAI is processing about you, including the purpose of processing, categories of personal data, duration of retention, and other relevant details. Submit a request to privacy@huskyvoice.ai.
2. Right to Correction/Update
If your personal data is inaccurate, incomplete, or outdated, you can request that we correct, complete, or update it. We will make the correction and inform you within 30 days or provide a reason for refusal if it is not feasible or lawful.
3. Right to Erasure (Deletion)
You can request deletion of your personal data, subject to legal and contractual retention obligations. For example, we may retain data if required by law, for dispute resolution, or to maintain service integrity. Upon termination of your account, Customer Data is deleted within 60 days, with backups purged within 90 days.
4. Right to Grievance Redressal
If you believe your privacy rights have been violated, you can raise a grievance with HuskyVoiceAI. Contact us at privacy@huskyvoice.ai. We will investigate and respond within 30 days. You also have the right to lodge a complaint with the Data Protection Board (DPB), if established.
5. Right to Withdraw Consent
Where processing is based on your consent (e.g., marketing communications or optional analytics), you can withdraw that consent at any time. Withdrawal will not affect the legality of processing done before withdrawal. You can manage your preferences through your account settings or by contacting us.
6. Right to Nominate
Under DPDP, you have the right to nominate another person to exercise your Data Principal rights in the event of your death or incapacity, where applicable. Please contact us at privacy@huskyvoice.ai to discuss nomination arrangements.
Important: Data Fiduciary vs. Data Processor
If you are an End User, Caller, or Message Recipient who interacted with a Customer through a HuskyVoiceAI voice or messaging workflow (for example, a clinic, hospital, employer, service provider, or other business):
- • The Customer is typically the Data Fiduciary or Controller — they determine the purpose of the communication, the recipients, what information is collected or sent, and how that information is used.
- • HuskyVoiceAI is the Data Processor — we process data on the Customer's behalf, following their instructions.
- • Your Data Principal rights request (access, correction, deletion, grievance) should initially be directed to the relevant Customer, as they control your data and lawful basis.
- • If the Customer does not respond or you need assistance, you may contact HuskyVoiceAI at privacy@huskyvoice.ai, and we will assist in routing your request to the appropriate Data Fiduciary.
How to Exercise Your Rights
To submit a Data Principal rights request:
- 1. Send a clear request to privacy@huskyvoice.ai
- 2. Include your name, email, and describe your request
- 3. We will respond within 30 days
Security
We implement technical, administrative, and physical safeguards to protect personal data, including:
- • Encryption of data in transit (TLS) and at rest
- • Access controls and role-based authentication
- • Regular security audits and vulnerability assessments
- • Incident response and breach notification procedures
No system is completely secure. While we strive to protect your data, we cannot guarantee absolute security. Please report security concerns to security@huskyvoice.ai.
Contact Us
For privacy questions or requests:
Email: privacy@huskyvoice.ai
Data Protection Officer: Contact us at privacy@huskyvoice.ai
We will respond to inquiries within 30 days.
Questions about this policy?
For privacy, data processing, security, or legal questions, contact us at hello@huskyvoice.ai.
Contact us