0Purpose
- This Data Retention Policy describes how HuskyVoiceAI (AppEQ Inc. and/or its affiliates) retains and deletes Customer Personal Data in connection with the provision of its AI voice automation services.
- This Policy applies to call recordings, voice transcripts, call metadata, workflow data, audit logs, backups, and AI inference processing artifacts. This Policy is aligned with HuskyVoiceAI's Data Processing Addendum (DPA) and Security practices.
1General Retention Principles
HuskyVoiceAI follows the principles of:
- Data minimization
- Purpose limitation
- Storage limitation
- Secure deletion
- Region-aligned data handling
Personal Data is retained only as long as necessary to:
- Provide Services
- Meet contractual obligations
- Comply with legal requirements
- Support legitimate operational needs
2Data Categories & Retention Periods
This section outlines the specific retention periods for different types of customer data managed by HuskyVoiceAI.
Call Recordings
Storage Location
AWS S3 (Mumbai region by default)
Active Account
Retained for subscription duration
Post-Termination
Deleted within 60 days
Backup Purge
Deleted within 90 days
Telephony providers do not store call recordings on behalf of HuskyVoiceAI.
Voice Transcripts
Storage Location
MongoDB Atlas (Mumbai region)
Active Account
Retained for subscription duration
Post-Termination
Deleted within 60 days
Backup Purge
Within 90 days
Call Metadata (CDR)
Includes:
- Call duration, timestamp, and call status
- Phone numbers and routing identifiers
Active Account
Retained for analytics and reporting
Post-Termination
Deleted within 60 days
Telecom providers may retain routing metadata per regulatory obligations.
Workflow & Configuration Data
Includes:
- AI prompts, routing rules, and automation logic
- Account configuration settings
Active Account
Retained during subscription
Post-Termination
Within 60 days
Backup Purge
Within 90 days
Audit Logs & Access Logs
Includes:
- Administrative access logs and system event logs
- Security logs and compliance records
Retention Period
Up to 12 months for security and compliance
Deletion
Automatically purged after retention window
May be retained longer where required for security investigations.
Application Logs
- Application logs may contain limited operational metadata such as error traces, request identifiers, and non-content operational logs.
- Logs are retained for up to 90 days unless required for security investigation. Transcript content is not intentionally logged in application logs.
AI Inference Processing
- HuskyVoiceAI utilizes third-party AI providers for real-time processing. Processing may occur transiently outside India depending on provider configuration.
- AI inference providers may retain limited request-response data for abuse monitoring in accordance with their policies.
- HuskyVoiceAI does not use Customer data to train public AI models without explicit agreement. Persistent storage of transcripts occurs only within HuskyVoiceAI's infrastructure.
CRM Synchronization Data
- Where CRM synchronization is enabled as part of service functionality, only relevant account-level updates and call status data are synchronized.
- Data retention within the CRM system is governed by the CRM provider and Customer configuration.
- CRM sync data is deleted upon account termination in accordance with contractual terms.
11Account Termination
Upon termination of Services:
- Customer may export data prior to deletion
- Primary data deleted within 60 days
- Backup data purged within 90 days
- After deletion, data is not recoverable
- Deletion timelines may be extended only if legally required
12Inactive Accounts
- If an account becomes inactive but is not formally terminated, data remains stored in accordance with active retention policies.
- HuskyVoiceAI may provide notice prior to archival or deletion due to prolonged inactivity.
13Legal & Regulatory Hold
HuskyVoiceAI may suspend deletion where required to:
- Comply with court orders
- Respond to lawful government requests
- Fulfill statutory obligations
Once the legal hold is lifted, deletion resumes in accordance with this Policy.
14Backup Management
- Backups are encrypted and stored within the same region as primary infrastructure
- Operate on rolling retention cycles and fully purged within 90 days
- Backups are not used for operational processing except disaster recovery
15Secure Deletion Methods
HuskyVoiceAI employs:
- Logical deletion and encrypted storage
- Secure object removal procedures
- Database record deletion and backup purge cycles
- Periodic review of deletion processes
16Changes to This Policy
HuskyVoiceAI may update this Policy from time to time.
Material changes will be communicated in accordance with contractual obligations.