0Allocated Number Usage Agreement (India)
This Allocated Number Usage Agreement ("ANUA") applies to all Indian customers using HuskyVoiceAI (a product from AppEQ) who are allocated telecom numbers by AppEQ or authorized carriers. This agreement governs responsible use of allocated numbers in compliance with TRAI regulations, DND requirements, and Indian telecom law. AppEQ may update this ANUA from time to time. Continued use of allocated numbers after updates constitutes acceptance of the updated ANUA.
1Purpose
- AppEQ allocates telecom numbers for legitimate business communication. This ANUA exists to:
- • Ensure compliance with TRAI and DND regulations
- • Prevent fraud, spam, harassment, and unauthorized calling
- • Protect consumer privacy and reduce regulatory risk
- • Maintain carrier relationships and network integrity
2Customer Acknowledgements
Customer acknowledges that:
- Allocated numbers are licensed for specific, lawful business use only
- Customer is solely responsible for compliance with all telecom regulations
- Misuse of allocated numbers may result in immediate termination and regulatory penalties
- AppEQ may monitor calling patterns and suspend numbers for suspected abuse
- Telecom carriers may reclaim numbers if misuse is detected
3Allowed Use
Allocated numbers may only be used for:
- Legitimate business-to-customer (B2C) communication with prior consent
- Customer service, appointment reminders, delivery notifications
- Transactional alerts (OTPs, confirmations, updates) for services customer opted into
- Lead follow-up where recipient has explicitly shown interest or engaged first
- Authorized marketing where consent has been documented
4Prohibited Use (Strict)
Customer and Users must NOT use allocated numbers for:
Unsolicited Calling & DND Violations
- Calling DND (Do Not Disturb) registered numbers without documented consent
- Calling numbers not on any list provided by Customer
- Mass calling/blasting to purchased or scraped lists
- Circumventing or disabling DND lists and opt-out mechanisms
Fraud, Deception & Impersonation
- Phishing, impersonation of businesses, government, or officials
- Misrepresenting identity, company, or purpose of call
- Obtaining passwords, OTPs, banking details, or Aadhaar numbers through deception
- Any scam, extortion, or unauthorized fund collection schemes
Caller ID Spoofing & Identity Masking
- Spoofing or manipulating caller ID to mislead recipients
- Using numbers not officially allocated to Customer
- Masking true identity with intent to deceive or evade detection
Harassment, Threats & Abuse
- Harassing, abusive, defamatory, or threatening calls
- Hate speech or discriminatory content
- Repeated calling to harass or intimidate individuals
9Consent & DND Compliance
Customer is solely responsible for:
- Obtaining and documenting prior express consent before outbound calling
- Maintaining proof of consent (recorded IVR, email, signed agreement)
- Honoring opt-out and DND requests immediately
- Cross-checking recipient numbers against official DND registry
- Using only numbers where Customer has documented consent to receive calls
AppEQ is not responsible for DND compliance failures caused by Customer negligence.
10Calling Pattern & Rate Limits
To prevent abuse and protect deliverability, AppEQ may enforce:
- Call rate limits
- Daily outbound caps (by account/number)
- Progressive trust thresholds based on account age, KYC status, and complaint rates
- Temporary restrictions during investigation of suspected misuse
Customer agrees not to attempt to circumvent platform-imposed rate limits or safety controls.
11Call Recording & Disclosure
Customer is responsible for ensuring compliance with laws governing:
- Call recording notice/consent
- AI voice disclosure (where applicable)
AppEQ provides technical capability; Customer controls configuration and must ensure lawful disclosures.
12KYC / Verification
Customer agrees to provide accurate KYC and business verification details as required by AppEQ and telecom providers. Failure to complete KYC may result in:
- Delayed number allocation
- Suspension or termination
- Reclamation of numbers
13Complaints, Abuse Signals & Enforcement
AppEQ may act on complaints, abuse signals, or carrier/regulator directives, including:
- Immediate suspension of outbound calling
- Temporary suspension of number(s)
- Permanent termination for serious violations
- Reclaiming Allocated Numbers
- Cooperation with lawful requests where required
14No Refunds for Misuse
Where permitted by law, fees, credits, and number charges are not refundable for suspensions or terminations resulting from violations of this Agreement, the AUP, or applicable law.
15Term & Termination
Upon termination:
- Customer must cease use of Allocated Numbers immediately
- Numbers may be reclaimed and reallocated by AppEQ or telecom providers
- Customer has no ownership rights in allocated numbers unless otherwise agreed
16Contact
For questions regarding allocated number usage or to report abuse, contact support@huskyvoice.ai