0Acceptable Use Policy
This Acceptable Use Policy ("AUP") governs use of HuskyVoiceAI (a product from AppEQ) and applies to all Customers and Users. This AUP is incorporated by reference into the HuskyVoiceAI Terms of Service ("ToS"). AppEQ may update this AUP from time to time. Continued use of the Services after updates constitutes acceptance of the updated AUP.
1Purpose
- HuskyVoiceAI provides AI-powered voice automation for inbound and outbound calling. This AUP exists to:
- • Prevent fraud, spam, harassment, and misuse
- • Support compliance with telecom, privacy, and consumer protection laws
- • Protect end users and platform integrity
- • Reduce telecom carrier and regulatory risk
2Strict Compliance Requirements
Customer is solely responsible for ensuring compliance with all applicable laws and regulations, including:
- Telecom regulations (including TRAI / DND in India, TCPA/DNC in the US where applicable)
- Call recording disclosure and consent requirements
- Data protection and privacy obligations (including DPDP Act where applicable)
- Consumer protection and anti-fraud laws
Customer must maintain documented proof of consent where required for outbound calls and must honor opt-out requests promptly.
3Prohibited Uses
Customer and Users must not use the Services for any unlawful, harmful, deceptive, or abusive activity, including but not limited to:
Spam, Robocalling, and Unsolicited Outreach
- Mass outbound calling to purchased lists, scraped lists, or unknown recipients
- Calling numbers on DND / Do Not Call lists where consent is required
- Circumventing, disabling, or bypassing opt-out or consent mechanisms
- High-volume blasting patterns intended to overwhelm recipients
Fraud, Scams, and Deceptive Practices
- Phishing, impersonation, social engineering, or fraud
- Misrepresenting identity, company, purpose of call, or affiliation
- Attempting to obtain passwords, OTPs, banking credentials, or sensitive authentication details
- Any deceptive lead-gen or payment collection schemes
Caller ID Spoofing and Identity Masking
- Spoofing or manipulating caller ID to mislead recipients
- Masking caller identity with intent to deceive or defraud
- Using numbers not allocated to Customer or not authorized for calling
Harassment, Threats, or Abuse
- Threatening, abusive, defamatory, or harassing calls
- Hate speech or discriminatory content
- Calls intended to intimidate or coerce individuals
Voice Cloning, Impersonation, and Deepfake Misuse
- Using voices of real individuals without lawful consent
- Impersonating government officials, law enforcement, or public figures
- Creating deceptively similar voices intended to mislead recipients
- Using voice AI to create or amplify misinformation, scams, or identity deception
High-Risk or Restricted Use Cases
Unless explicitly approved in writing by AppEQ, Customer must not use Services for:
- Emergency services or dispatch (e.g., 100/101/102/108/112/911)
- Medical emergency triage without a clear human escalation path
- Decisions that have legal or similarly significant effects solely by automated means (e.g., credit approvals/denials, employment termination, eviction notices)
- Debt collection harassment or unlawful collection practices
Unauthorized Data Collection
- Collecting or storing sensitive personal data unnecessarily
- Requesting Aadhaar numbers, OTPs, bank credentials, passwords, or similarly sensitive authentication data
- Recording calls without legally required disclosure/consent
- Processing children's personal data knowingly without lawful basis and controls
Security Abuse
- Attempting to breach, scan, probe, or test platform vulnerabilities without written authorization
- Attempting to access another customer's data
- Uploading malware or malicious code
- Using the Services to attack others or distribute malicious payloads
12Outbound Calling Requirements
If Customer uses outbound calling features, Customer must:
- Obtain required consent before calling (where applicable)
- Maintain records of consent and provide proof if requested
- Respect DND / DNC lists and opt-out requests
- Provide required call disclosures (including AI disclosure and recording disclosure where required)
- Avoid excessive calling frequency to individuals
- Avoid calling during restricted hours where applicable in relevant jurisdiction
- Ensure scripts and agent behavior are truthful and non-deceptive
AppEQ may impose rate limits, usage caps, or additional verification requirements for outbound calling.
13Call Recording and Disclosure
Customer is responsible for:
- Providing legally required recording notices
- Obtaining consent where required
- Configuring the agent greeting and disclosures appropriately
- Ensuring compliance with two-party consent jurisdictions where applicable
AppEQ provides the capability; Customer controls and is responsible for lawful configuration and usage.
14Number Provisioning, KYC, and Eligibility
To protect the platform and comply with telecom requirements, AppEQ may require:
- Business verification / KYC
- Identity verification for provisioning numbers
- Additional documentation for certain geographies or usage volumes
AppEQ may decline or suspend number provisioning if KYC is incomplete or inaccurate, use case is high-risk, abuse patterns are detected, or telecom carriers/regulators require restriction.
15Monitoring, Audits, and Enforcement
Monitoring
AppEQ may monitor usage patterns and system signals to detect abuse, fraud, and policy violations.
Enforcement Actions
If AppEQ determines (in its reasonable discretion) that Customer or Users have violated this AUP, AppEQ may take one or more actions:
- Issue warnings
- Impose rate limits or feature restrictions
- Temporarily suspend outbound calling
- Suspend or terminate the account
- Revoke or reclaim provisioned numbers
- Report unlawful activity to relevant authorities where required by law
- Refuse future service
No Refunds for Misuse
Where permitted by law, fees and credits are not refundable for suspensions/terminations resulting from AUP violations.
16Reporting Abuse
To report abuse, suspected fraud, or security issues:
security@huskyvoice.ai (security incidents)
support@huskyvoice.ai (general abuse reports)
If you believe a number provisioned through HuskyVoiceAI is being used unlawfully, please include:
- Call time window
- Called/calling number (if available)
- Description of the issue
17Changes to This Policy
We may update this AUP to reflect regulatory, security, or operational changes. The "Last Updated" date at the top of this document indicates the latest revision.